It is said that being respectful is the essential rule of etiquette.This statement also refers to your workplace, don't think for a minute it doesn't apply to people above you in the chain of command.Believe it or not, the vast majority of people will simply ignore these simple to follow rules.
For example, a higher rank person should always start a conversation.If you happen to meet a superior on the hallway you should wait for him to initiate a chat.It is acceptable to briefly greet your superior.Do not wait for his response, he will definitely stop you if he needs to speak with you.Ultimately, this is your superior's decision.
There is still one question: how would you know if a person's rank is higher than yours?You should start from the organization structure.It's pretty easy to spot who's the boss and the authority level of each worker.This can be generally applied to social ranks as well.Example: a Major Consultant is of higher rank than a Senior Analyst.Age and sex don't play a part in this etiquette.You shouldn't look down on younger people at your workplace, if your boss is younger than you, he's still your boss.If you still think women are below men in every situation you should rapidly change your ways if you want to keep your current job.
Customers have a higher rank than your compeers, never forget that customers make your company work and should be treated as such.You should always be polite with the customer and listen to what he has to say. There are some exceptions though:if the customer has an argument with your boss you should always defend your boss.
In the awkward case of two employees sharing the same rank in the company, the one who has been for a longer time with the company has a higher rank.
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