There can be no denying that PBX phone system is a remarkable technology that has truly altered the entire concept of business communication. PBX systems are today being bought heavily by small as well as midsize business houses for its many valuable features.
It is a fact that till recently PBX systems were beyond their means for many small business organizations. But with the emergence of Hosted IP based PBX systems, small business can now easily afford these systems.
Now business enterprises - regardless of their size and scale of operations - can have access to the advantages and the classic features of PBX system and compete with large corporations in a level playing field.
PBX systems are capable of many sophisticated call handling features that can contribute to overall business efficiency, improve employee productivity and provide business communication a professional look. PBX systems can include many features depending on the requirements of the small business. Some of the standard features are:
Call transfer
This feature ensures that no important business call is missed. Whether you are in your seat or elsewhere in your office or at home the calls meant for you will be transferred where you are. All incoming phone calls meant for you can be routed to the numbers where you want to be reached.
Call waiting
Call waiting is a feature which is usually available with Hosted PBX service providers. It alerts the called party of a pending incoming call when the user engaged in a previous call. The alert is usually in the form of continuous beeping to indicate another call is waiting. The calling party's name and phone number are displayed on the screen, so that the user is able to decide on his/her priority.
Call conferencing
Call conferencing is indeed an excellent facility that saves time and gives real time connectivity between employer, employees, clients or any other interested party. It is both cost effective and time-saving and can substitute personal meetings.
3-way calling
This is yet another extremely useful feature as three people can be connected simultaneously in a single call.
Find me/follow me
For business owners who are always on the move or having large fleet of mobile employees, then this feature can be extremely useful. Find me follow me ensures that the call meant for you, reaches you always, irrespective where you are at the time the call is received. Please know that this feature also allows you to route incoming calls to multiple phone numbers, anytime, anywhere.
Apart from standard features, there is a host of advanced features that only a Fortune 500 company hitherto enjoyed. These features include auto-attendant, multiple user connectivity, remote employee support, voicemail transcription - amongst others.
Small businesses can derive many benefits by opting for a PBX system at a price they can afford. PBX system ensures superior voice quality and provides scalability, portability and flexibility to suit one's business needs.
The cost of a PBX system for a small business will depend upon the features needed and the number of extensions the business may require. The hosted PBX phone system is most cost-effective for small enterprises because with hosted PBX there is no need to invest in costly hardware upfront.
Small businesses must be aware that inefficient phone system can make a potential customer to go to a competitor. But an affordable PBX system can empower small businesses by offering reliable, scalable and feature rich services.
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